24/7 Service
24-Hour Protection
We understand that our customers' service needs don't always fit into a typical 9-5 workday. Our 24/7 service department ensures that, regardless of your service needs, we will be there to assist you with any installed systems.
We provide individual customer attention in addition to:
- Radio-dispatched Certified Service Technicians
- Tailored service contracts
- Extended warranty programs
- Test/inspection prevention maintenance programs
- Remote diagnostic and system management
"I See Your Trucks Everywhere!"
Our fleet of 10 trucks is always ready to serve our customers at any time of the day or night. Our service personnel have been factory trained to focus on the satisfaction of our customers as their top priority, and we have provided them with the latest systems, resources, and parts inventory for their success in meeting this service goal. We often offer loaner equipment to keep your system up and running. This loaner equipment is free to the customer for the first 30 days of use.
This is the reason Ashton Sound & Communications, Inc. is considered one of the area's leading, rapid response service companies. Providing quality service when YOU need it, day or night.
Please give us the opportunity to service you and develop a long-term, mutually beneficial relationship with you and your facility. Contact us today.
Service Agreement
Ashton Sound and Communications, Inc. uses fairly generic service and maintenance contracts on a variety of low voltage systems. This allows us to provide a customized contract to meet the needs of each individual client.
- Sound System Service
- Fire Alarm Systems
- Closed Circuit Surveillance Systems
- Apartment Entrance Intercom Systems
- Nurse Call Systems
- School Communication Systems
- Lockdown Systems
- Master and Secondary Clock Systems
- Intercom Systems
- Security Systems
- Background Music Systems
- Panic Alarm Systems
- Tailored Test and Inspection Reporting
These agreements protect your assets on an annual basis, reduce service costs, and provide you with a fixed budget figure each year. To discuss what we can offer you, contact one of our representatives today.
Ashton Warranty
Our Standard New Systems Warranty has always been one year on labor and materials.
The warranty period begins on the date of first customer use.
During the warranty period all revisions, adjustments, or repairs must be performed by a certified Ashton employee.
If your equipment is installed in a furnished equipment rack, you will not have access to the rear of the rack during the first year.
Prior to the end of the original warranty period you will be contacted by an Ashton Representative and offered an extended Service or Maintenance contract.
Many equipment manufacturers now offer extended warranties on their specific equipment. We always honor these extensions. However, this does not include service labor or trip charges.
Some extended warrantees offer reduced labor and reduced after hours service charges.
Certain extended warranties guarantee a replacement piece of equipment will be available to immediately repair your defective equipment.
We offer warranties on some older exiting equipment including that of other manufacturers.
Call or e-mail one of our representatives today for additional information.